Refund
Policy
At OrthoSWIFT, we operate on a success-based billing model. If our engine cannot mathematically resolve your dataset into a professional output, the financial transaction is voided.
Pre-Processing Validation
To ensure workflow efficiency, payments are authorized prior to deep geometric analysis. Our system performs an immediate integrity check upon upload. Processing will be automatically suspended if the dataset fails to meet the following baseline requirements:
Resolution Protocol
In the event of a Validation Failure, users are granted immediate access to two resolution paths via the project dashboard:
Path A: Instant Transaction Void
The transaction is voided immediately. Depending on your financial institution, funds are typically released and visible within 3–5 business days.
Path B: Technical Re-Upload
Retain your processing credit. This allows you to rectify the dataset (e.g., adding missing images or correcting metadata) and re-submit for processing at no additional cost.
Terms & Limitations
To maintain our high-performance infrastructure and competitive pricing, the following conditions apply:
- / 01Subjective Quality: Refunds are not issued for environmental or hardware-induced quality issues, including poor lighting, motion blur, or inadequate sensor resolution.
- / 02Override Acknowledgement: If a user elects to "Proceed with Processing" following a "High-Risk" system alert, the automated refund eligibility is waived.
- / 03Claim Window: Technical refund requests or re-upload credits must be initiated within 48 hours of the initial system refusal.
- / 04Support Reference: When contacting customer care or support regarding a specific job, you must reference your Job ID for expedited assistance.